In order to be able to refresh extracts of workbooks published on Tableau Server, the Cognetik Cloud Connector needs to be added to a safe list - aka whitelisted (more details about whitelisting can be found here).

Here's a step by step guide on how to whitelist the connector and refresh your data extracts on Tableau Server.

➊ Log into the server and make sure your server is on while attempting this process.

➋ Open up the console by clicking on the Start button, then start typing cmd, and pick the Command Prompt application.

➌ Once the command prompt has opened, go to the folder where Tableau is installed (typically C:\Program Files\Tableau\Tableau Server\) then to the bin folder. In our case, we have version 10.2 of Tableau installed, thus the path is C:\Program Files\Tableau\Tableau Server\10.2\bin

Type cd "C:\Program Files\Tableau\Tableau Server\10.2\bin" and hit Enter

➍ Whitelist the connector

Type tabadmin whitelist_webdataconnector -a then hit Enter

The output from the command above will be:

➎ After you have whitelisted the connector, Tableau Server needs to be restarted in order for the changes to take effect:

Type tabadmin restart and hit Enter.

➏ Once this is done, you can publish workbooks and schedule extract refreshes on Tableau Server.

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